FAQ
Clear answers to the most common questions about our charter operations in Ibiza and Formentera.
What's included in the rental
What services are included in the rent?
On a standard 8-hour day charter, the rental includes:
- Professional pattern.
- Obligatory insurance.
- Final cleaning.
- Towels.
- Basic drinks and complimentary ice.
- Required safety equipment.
- Snorkeling and paddle surf equipment (depending on the boat).
What is not included in the price?
The following are not included:
- Fuel Efficiency:, calculated based on actual consumption.
- Gourmet Catering and specialty drinks.
- Additional water toys (Seabob, etc.).
- Moorings outside the home port.
Can I cancel or modify a reservation?
In personal cancellations, the refund will be 50% of the deposit and the remainder will be retained as management expenses.
If sea conditions do not allow sailing, you will be able to change the date or receive a full refund.
Reservations and payments
How do I book a boat?
Once you've chosen your boat, you can contact us via WhatsApp, our contact form, email, or phone. We'll confirm availability and send you a secure payment link. 50% of the amountThe remainder is paid on the day of embarkation.
What methods of payment do you accept?
We accept the following payment methods:
- Bank Transfer, with the data we provide you.
- Credit card (except AMEX).
- Cash in eurosnotifying them in advance.
Can I cancel or modify a reservation?
In personal cancellations, the refund will be 50% of the deposit and the remainder will be retained as management expenses.
If sea conditions do not allow sailing, you will be able to change the date or receive a full refund.
Charter day operations
What is the usual charter schedule?
The standard duration of the day charter is 8 hours long., usually between 10:00 and 20:00 hrs..
If the customer arrives late, that time is deducted from the total, as the crew and the preparation of the boat are organized according to the agreed schedule.
What happens if there is bad weather?
The departure is only cancelled when conditions are unsafe. In that case, you will be able to choose one new date or receive a full refund of the amount paid.
Can I bring food and drinks on board?
Yes. You can bring your own food and drinks without any problem.
If you prefer, we can also arrange extra drinks, snacks, or a catering service.
Is it possible to cook on board?
It depends on the type of vessel:
- En large yachtsThere is usually an equipped kitchen and staff available to assist.
- En day boatsThe kitchens are more basic and it is recommended to opt for cold meals or book at restaurants.
In any case, it is advisable to check it in advance.
Safety and conditions on board
Can children board?
Yes, children are welcome on board, always under the responsibility of an adult. It is important to indicate your age and height to assign the appropriate life jackets and follow the crew's safety instructions.
Can I rent a boat without a skipper?
No. All departures are made with professional patternto ensure safety and proper navigation.
Do we have to tip the crew?
Tipping is not mandatory, but it is grateful when the service has been satisfactory. The amount is always at the customer's discretion.
Can I place a special order?
Yes. If you need something specific (drinks, decorations, a specific route, a restaurant, water toys…), you can let us know in advance and we will coordinate it depending on availability.